Incident 1
It happened few months back. We were traveling and me & family
were waiting in the A/C waiting room at Secunderabad Station. The
attached bathroom was not clean and was giving bad smell. Added to
this discomfiture, the bathroom door was not closing tight, and I also
observed that shutter was not closing tight because of faulty door
closer. I complained to the attendant .
I also sent an SMS " The bathroom of A/C waiting room on
platform No 1 of Secunderbad Station is dirty and stinking. Pl arrange
cleaning . Also the door is not closing properly". After few minutes
we left the waiting room as our train arrival was announced. Within
few minutes I received text reply from Railways, giving an Id No and
that action will be taken . After few hours I received a message that
the bathroom has been cleaned . After ten days I received another
message that the faulty door has been repaired and thanking me.
Incident 2
Recently on 24 th October I and my wife were traveling by
Hyderabd Ajmeer Express on our Rajasthan trip. Next day morning, I
noticed there was no water in the bathroom and the taps are all dry,
whereas our journey will continue and we will be reaching our
destination ( Bhilwara near Ajmeer) after another 18 hours. I was
worried that it is going to be a miserable time to travel without
water. Water or No water, people will continue to use the bathrooms
and the stink will become unbearable. I complained to the Conductor. I
also sent a SMS "Traveling in the A1 compartment of Hyderabad Ajmeer
express train No 12720. No water in the bathrooms . Pl arrange. Also
replace leaking valves else problem repeats." Pat came the reply"
Your reference id is 1110250019. For status visit
www.scr.indianrailways.in. Or SMS as STATUS<SPACE><id> TO 8121281212 .
Thanks for registering complaint " .
After about 20 minutes I received message that water will be
filled at the nearest Railway station having water filling facility.
At Itarsi station, water was filled and we had no problem . After
about a week I received another message that the faulty valves have
been replaced . It was amazing.
I am thankful to the Railway authorities for introducing a
system where one can complain from a running train even and doubly
grateful that they have acknowledged the complaint and attended.
I collected this help line number from the Railway waiting room !
The Railway Number to which you can SMS is 8121281212 .
Please pass on this message to your friends and it may help some one
in need including you .
SEND BY Mr DK SHARMA 71 Mech
DATED 7 Feb 2012
It happened few months back. We were traveling and me & family
were waiting in the A/C waiting room at Secunderabad Station. The
attached bathroom was not clean and was giving bad smell. Added to
this discomfiture, the bathroom door was not closing tight, and I also
observed that shutter was not closing tight because of faulty door
closer. I complained to the attendant .
I also sent an SMS " The bathroom of A/C waiting room on
platform No 1 of Secunderbad Station is dirty and stinking. Pl arrange
cleaning . Also the door is not closing properly". After few minutes
we left the waiting room as our train arrival was announced. Within
few minutes I received text reply from Railways, giving an Id No and
that action will be taken . After few hours I received a message that
the bathroom has been cleaned . After ten days I received another
message that the faulty door has been repaired and thanking me.
Incident 2
Recently on 24 th October I and my wife were traveling by
Hyderabd Ajmeer Express on our Rajasthan trip. Next day morning, I
noticed there was no water in the bathroom and the taps are all dry,
whereas our journey will continue and we will be reaching our
destination ( Bhilwara near Ajmeer) after another 18 hours. I was
worried that it is going to be a miserable time to travel without
water. Water or No water, people will continue to use the bathrooms
and the stink will become unbearable. I complained to the Conductor. I
also sent a SMS "Traveling in the A1 compartment of Hyderabad Ajmeer
express train No 12720. No water in the bathrooms . Pl arrange. Also
replace leaking valves else problem repeats." Pat came the reply"
Your reference id is 1110250019. For status visit
www.scr.indianrailways.in. Or SMS as STATUS<SPACE><id> TO 8121281212 .
Thanks for registering complaint " .
After about 20 minutes I received message that water will be
filled at the nearest Railway station having water filling facility.
At Itarsi station, water was filled and we had no problem . After
about a week I received another message that the faulty valves have
been replaced . It was amazing.
I am thankful to the Railway authorities for introducing a
system where one can complain from a running train even and doubly
grateful that they have acknowledged the complaint and attended.
I collected this help line number from the Railway waiting room !
The Railway Number to which you can SMS is 8121281212 .
Please pass on this message to your friends and it may help some one
in need including you .
SEND BY Mr DK SHARMA 71 Mech
DATED 7 Feb 2012
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